Course overview

This half-day training course will help to delight all your customers - internal and external – using the telephone.  Participants will learn many advanced telephone skills and techniques to gain rapport, impress people, and communicate more clearly. It will make an immediate difference.

• Learn the specific skills needed to deliver excellent service on the telephone
• Apply the SPECIAL model to your telephone call skills
• The right way to make a great first impression and make people feel important.
• How to quickly ‘tune in’ to customer requirements and exceed their expectations 
• Use a template of best practices for telephone calls and common inquiries.
• Use effective questioning techniques and listening skills to gather information quicker
• Greater professionalism, ownership, and accountability of service and customer issues.

The course is interactive and motivational, using the latest ideas and techniques to help you create excellent customer service on the telephone.

This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.

Available as an in-house course with personalisation to your business and objectives included, including a mini-training needs analysis.

Call 07515 851 691 or email@brilliantcs.co.uk