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    • Home
    • About us
    • COURSES
    • Get in touch
    • Online Training
      • Account Management
      • Brilliant Selling Skills
      • Business Writing Skills
      • Complete Negotiator
      • Complaint Handling Skills
      • Consultative Selling
      • Customer Service Skills
      • Influence and Persuasion
      • Online Meeting Skills
      • Online Customer Service
      • Online Training Skills
      • Sales Proposal Writing
      • Sales Prospecting Skills
      • Service with a Sale
      • Technical Support
      • Telephone Skills
      • Time Management Skills
      • Presentation Skills
      • Recruitment skills
    • Articles and News
    • Sales Genius
Brilliant Customer Service
  • Home
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telephone Skills Training


Telephone Skills Training

“Learn lots of great skills and techniques to deliver excellent customer service over the telephone.

Telephone Skills Training 


Course overview

This half-day training course will help to delight all your customers - internal and external – using the telephone.  Participants will learn many advanced telephone skills and techniques to gain rapport, impress people, and communicate more clearly. It will make an immediate difference.


Key learning points include: 

  • Learn the specific skills needed to deliver excellent service on the telephone
  • Apply the SPECIAL model to your telephone call skills
  • The right way to make a great first impression and make people feel important.
  • How to quickly ‘tune in’ to customer requirements and exceed their expectations 
  • Use a template of best practices for telephone calls and common inquiries.
  • Use effective questioning techniques and listening skills to gather information quicker
  • Greater professionalism, ownership, and accountability of service and customer issues.


How you will benefit

The course is interactive and motivational, using the latest ideas and techniques to help you create excellent customer service on the telephone.


About the trainer and course format

This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.

Available as an in-house course with personalisation to your business and objectives included, including a mini-training needs analysis.


Call 07515 851 691 or email@brilliantcs.co.uk

COURSE FORMAT

This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.


Live online one-day training course price: £95 plus VAT per person

£195 per person for a one-day classroom workshop, a minimum of three participants, plus travel costs.

Find out more

Telephone Tactics

Based on proven techniques

Based on the book "Telephone Tactics"

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