Course overview
This half-day training course will help to delight all your customers - internal and external – using the telephone. Participants will learn many advanced telephone skills and techniques to gain rapport, impress people, and communicate more clearly. It will make an immediate difference.
The course is interactive and motivational, using the latest ideas and techniques to help you create excellent customer service on the telephone.
This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.
Available as an in-house course with personalisation to your business and objectives included, including a mini-training needs analysis.
Call 07515 851 691 or email@brilliantcs.co.uk
This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.
Live online one-day training course price: £95 plus VAT per person
£195 per person for a one-day classroom workshop, a minimum of three participants, plus travel costs.
Based on the book "Telephone Tactics"
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