One-day in-house training - Customer service skills course
Run this Brilliant one-day customer service training course in your business
The focus of this engaging one-day in-house training course is to develop practical and proven ways of improving customer service skills and improve support standards.
- Improved communication and customer service skills by phone, face to face and email
- Greater consistency, professionalism, ownership and accountability of customer service issues
- Managing customer expectations for improved customer service and satisfaction
Open and in-house customer service course
This customer service and support course is very practical, interactive, well-paced and highly engaging. Using the latest learning techniques to help capture and keep everyone’s attention throughout the day.
We will tailor role-plays and learning exercises to suit your objectives and business type.
It is ideal for all staff who work directly with customers or support those that do. Suitable for internal and external customer support.
Key learning objectives include:
- How to use the specific skills, mindset and behaviours required to deliver excellent service.
- Be able to apply the SPECIAL model so you can easily meet and exceed customer expectations.
- Skills to better manage customer expectations so you can deliver more than you promise, every time and all the time.
- Practice using proven customer communication skills to shorten calls and improve customer experience.
- Be able to apply advanced questioning techniques to solve customer problems faster and more effectively.
- Handle customer dissatisfaction with confidence by learning to respond and stay focused in a really positive way.
- How to personalise calls, emails and your solutions based on customer preferences.
- Understand how to recognise and adapt to different customer types.
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Available as an affordable in-house training and elearning course, customised free.
Run this Brilliant course in your business - find out more: