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    • Home
    • About us
    • COURSES
    • Get in touch
    • Online Training
      • Account Management
      • Brilliant Selling Skills
      • Business Writing Skills
      • Complete Negotiator
      • Complaint Handling Skills
      • Consultative Selling
      • Customer Service Skills
      • Influence and Persuasion
      • Online Meeting Skills
      • Online Customer Service
      • Online Training Skills
      • Sales Proposal Writing
      • Sales Prospecting Skills
      • Service with a Sale
      • Technical Support
      • Telephone Skills
      • Time Management Skills
      • Presentation Skills
      • Recruitment skills
    • Articles and News
    • Sales Genius
Brilliant Customer Service

Signed in as:

filler@godaddy.com

  • Home
  • About us
  • COURSES
  • Get in touch
  • Online Training
    • Account Management
    • Brilliant Selling Skills
    • Business Writing Skills
    • Complete Negotiator
    • Complaint Handling Skills
    • Consultative Selling
    • Customer Service Skills
    • Influence and Persuasion
    • Online Meeting Skills
    • Online Customer Service
    • Online Training Skills
    • Sales Proposal Writing
    • Sales Prospecting Skills
    • Service with a Sale
    • Technical Support
    • Telephone Skills
    • Time Management Skills
    • Presentation Skills
    • Recruitment skills
  • Articles and News
  • Sales Genius

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Brilliant Customer Service Skills Training

 “Learn lots of great ideas on how to deliver excellent customer service experience, in all formats .” 


Customer Service Skills Training

Ideal for all types and sizes of organisation

“Learn lots of great ideas on how to deliver excellent customer service experience, in all formats .”


About the course

This half-day training course will help to delight all your customers, online, in person, on the phone, or by email.  You will learn many practical skills and techniques being used in the world of customer service. 


Key learning points include: 

  • Apply the SPECIAL model for customer excellence
  • This includes how you can best manage expectations and say “no” nicely!
  • Be able to quickly ‘tune in’ to customer requirements, problems, expectations and be able to consistently over – in both style and substance. 
  • Respond to customers correctly.
  • Use effective questioning techniques to understand customer problems and issues quickly.
  • Demonstrate effective listening techniques when on the telephone and face to face.
  • Improved written skills and email communication, being able to adopt the correct tone, and write with accuracy and clarity.
  • Use a proven method of handling customer dissatisfaction with confidence by learning to respond and stay focused on a positive way forward.
  • Identify how best to use your personality to deliver authentic and personalised customer service experiences. 


About the trainer and course format

This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.

Live online training

This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.


The cost is priced at £95 per person (plus VAT) for live online training, a half-day course. Also available as a classroom delivery, a minimum of three participants, plus travel costs.

Find out more

Brilliant Customer Service - Outline

Customer Service Skills

Download PDF

Customer Service Skills Training

This live online course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.


Contact Us

Free quotation, detailed outline and training needs analysis.

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Brilliant Customer Service

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