Run this Brilliant one-day customer service training course in your business
The focus of this engaging one-day in-house training course is to develop practical and proven ways of improving customer service skills and improve support standards.
Open and in-house customer service course
This customer service and support course is very practical, interactive, well-paced and highly engaging. Using the latest learning techniques to help capture and keep everyone’s attention throughout the day.
We will tailor role-plays and learning exercises to suit your objectives and business type.
It is ideal for all staff who work directly with customers or support those that do. Suitable for internal and external customer support.
Key learning objectives include:
Available as an affordable in-house training and elearning course, customised free.
Run this Brilliant course in your business - find out more:
Brilliant Customer Service and Skills Training
One-day training workshop. 09.30am to 4.30 pm
Delivered in-house, on your site by an experienced facilitator and includes free personalisation of learning examples and exercises.
1. What is Brilliant Customer Service and support?
2. How to make every customer feel important
3. First and last impressions best practice on the telephone
4. Email etiquette and writing skills
5. Questioning and listening techniques
6. Turning problems into opportunities
Personal Application Plan
Follow-up eLearning modules for six weeks included.