Brilliant Customer Service Skills Training

“Learn lots of great ideas on how to deliver excellent customer service experience, in all formats .”

About the course

This half-day training course will help to delight all your customers, online, in person, on the phone, or by email.  You will learn many practical skills and techniques being used in the world of customer service. 

• Apply the SPECIAL model for customer excellence
• This includes how you can best manage expectations and say “no” nicely!
• Be able to quickly ‘tune in’ to customer requirements, problems, expectations and be able to consistently over – in both style and substance. 
• Respond to customers correctly.
• Use effective questioning techniques to understand customer problems and issues quickly.
• Demonstrate effective listening techniques when on the telephone and face to face.
• Improved written skills and email communication, being able to adopt the correct tone, and write with accuracy and clarity.
• Use a proven method of handling customer dissatisfaction with confidence by learning to respond and stay focused on a positive way forward.
• Identify how best to use your personality to deliver authentic and personalised customer service experiences. 

This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.