A live online skills-boosting course that is interactive and engaging.
The focus of this engaging half-day training course is to boost your practical and proven ways of improving customer service skills and improve support standards. Delivered on Zoom.
Priced per person from £49 plus VAT
Two 90 minute live online sessions and eLearning.
Inspriing and fun
Six essential topics - including managing expectations, telephone techniques and service excellence.
Live online training
Run this online half-day customer service training course in your business.
Available as an affordable in-house training and elearning course, customised free.
Run this Brilliant course in your business - find out more:
Brilliant Customer Service and Skills Training
One-day training workshop. 09.30am to 4.30 pm
Delivered in-house, on your site by an experienced facilitator and includes free personalisation of learning examples and exercises.
1. What is Brilliant Customer Service and support?
2. How to make every customer feel important
3. First and last impressions best practice on the telephone
4. Email etiquette and writing skills
5. Questioning and listening techniques
6. Turning problems into opportunities
Personal Application Plan
Follow-up eLearning modules for six weeks included.