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    • Home
    • About us
    • COURSES
    • Get in touch
    • Online Training
      • Account Management
      • Brilliant Selling Skills
      • Business Writing Skills
      • Complete Negotiator
      • Complaint Handling Skills
      • Consultative Selling
      • Customer Service Skills
      • Influence and Persuasion
      • Online Meeting Skills
      • Online Customer Service
      • Online Training Skills
      • Sales Proposal Writing
      • Sales Prospecting Skills
      • Service with a Sale
      • Technical Support
      • Telephone Skills
      • Time Management Skills
      • Presentation Skills
      • Recruitment skills
    • Articles and News
    • Sales Genius
Brilliant Customer Service
  • Home
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  • Get in touch
  • Online Training
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Key Account Management Training

Live Online or Classroom


Account Management Training Course

Online or live training option

Account Management Skills Training

Proven techniques and skills for managing and growing existing customers and accounts.

  1. How to plan, improve, and build revenue from existing accounts
  2. Build and develop essential relationships
  3. Learn how best to build loyalty and customer satisfaction


Suitability - Who should attend?

This course is ideal for all account managers, account support and technical team members, senior managers, and executives.


Learning Objectives


Benefits of Account Management Training

  • Sell more to existing accounts, increased customer retention, and improve customer satisfaction.
  • Manage service issues more effectively, through delegation and managing expectations.
  • Create a simple but effective account management dashboard, relationship matrix, and opportunity roadmap for each key account.
  • Developing a 'best practice' approach to account management using the tools above.
  • Providing more consistency and structure in developing and growing business from both existing accounts and new potential customers.
  • Improving the ability to sell additional services proactively – up-selling and cross-selling.


How You Will Benefit

More confidence and skills in managing all types and sizes of accounts.


About The Trainer And Course Format

This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and includes many practical activities.


Live online half-day training course: price: £95 plus VAT per person.

£195 per person for a one-day classroom workshop, minimum of three participants, plus travel costs.



Learn More

Special features: Learners can review an existing account with the course tutor. Free eLearning modules and a course workbook.


Call 07515 851 691 


Email: grp@brilliantcustomerservice.co.uk

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Online or live training

Please get in touch for more information.

Brilliant Customer Service

Church Farm House, Wood Rising, Norwich, NR9 4PJ

07515 851 691

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09:00 – 17:00

Tue

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Wed

09:00 – 17:00

Thu

09:00 – 17:00

Fri

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Sat

Closed

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Closed

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