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    • Home
    • About us
    • Services
      • eLearning
      • In House Training
      • Bespoke Training
      • LIVE ONLINE LEARNING
    • Contact Us
  • Home
  • About us
  • Services
  • Contact Us
Brilliant Customer Service

About Us

Open & In-House Training

Open & In-House Training

Open & In-House Training

LEARNING IN CLASSROOM

*Now all available as Live Online Learning* 

Four proven training workshops, customised customer service training courses and skills coaching services are available. In-house training personalised free of charge to fit your objectives and style of working.


NEW FOR 2020 -  Brilliant Online Customer Service Skills 

Connecting with customers using live chat and more.

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Analysis

Open & In-House Training

Open & In-House Training

STATISTICS

 

Before training, we offer you a quick and easy way of identifying areas of strength and improvement, including:

 

  • Free Training needs analysis
  • Observations
  • Customer Service Training Analysis
  • Customer Surveys

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Skills Coaching

Online Learning

Online Learning

COLLEAGUES ON LAPTOP

Each 1-2-1 at-the-desk online skills coaching session lasts 30 minutes and includes call observation, review of emails, online chat or sales pipeline reviews. It is a great add-on to any training course or a practical alternative to classroom-based customer service training.

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Online Learning

Online Learning

Online Learning

PHONE AND LAPTOP

All of our training, including bespoke course development, includes modules accessible via eLearning. This is a great way of reinforcing learning as well as covering new topics. Subjects include customer service training, consultative selling and writing skills.

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Training Courses

 Download our free detailed training course outlines for more information, all available as Live Online Learning.


Better Business Writing Skills (pdf)Download
Brilliant Customer Service Skills (pdf)Download
Brilliant Online Customer Service (pdf)Download
Consultative Selling Skills (pdf)Download
Key Account Management Skills (pdf)Download
Online Presentations and Public Speaking (pdf)Download
Sales Prospecting and Online Marketing (pdf)Download
Working Smarter -Time Management (pdf)Download

Visit our blog site for Articles, eBooks and Resources

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