Open & In-House Training
Open & In-House Training
Open & In-House Training
*Now all available as Live Online Learning*
Four proven training workshops, customised customer service training courses and skills coaching services are available. In-house training personalised free of charge to fit your objectives and style of working.
NEW FOR 2020 - Brilliant Online Customer Service Skills
Connecting with customers using live chat and more.
Analysis
Open & In-House Training
Open & In-House Training
Before training, we offer you a quick and easy way of identifying areas of strength and improvement, including:
- Free Training needs analysis
- Observations
- Customer Service Training Analysis
- Customer Surveys
Skills Coaching
Online Learning
Online Learning
Each 1-2-1 at-the-desk online skills coaching session lasts 30 minutes and includes call observation, review of emails, online chat or sales pipeline reviews. It is a great add-on to any training course or a practical alternative to classroom-based customer service training.
Online Learning
Online Learning
Online Learning
All of our training, including bespoke course development, includes modules accessible via eLearning. This is a great way of reinforcing learning as well as covering new topics. Subjects include customer service training, consultative selling and writing skills.