Available as an affordable in-house training and eLearning course, customised for free.
The training is best run as two one-day courses = one inbound, the other outbound
This a very practical selling skills course that combines excellent customer service and advanced consultative sales skills into one very informative personal improvement training workshop.
At least half the course is spent planning, practicing and reviewing customer calls using role-plays and real calls (outbound only).
Key learning points include
Service with a Sale - Consultative Selling Skills for improved customer service with opportunities for up-selling and cross-selling
Presentation and role-play exercises will be tailored to specific situations from participants’ work. The style is up-beat, informative and motivational. The course includes role-plays.
Course objectives and key principles
Improving your people skills and selling techniques
Advanced consultative selling skills
Connect and Consult
Convince and Commitment
Follow-up and follow-through
Available as an affordable in-house training and elearning course, customised free.