“How to stop selling and help customers buy?”

Overview

This one-day Service with a Sale skills course covers how to deliver customer service and make more sales. The course is ideal for telephone, face-to-face, and online (email/messaging) professionals.

Key learning points include

• Increased impact of your new sales conversations and enquiries
• Greater confidence, consistency, and professionalism throughout a sales conversation
• Enhanced sales questioning skills and techniques to help the customer decide
• Improve your people, communication, influence, and persuasion skills 
• How to build value at all points in the customer’s buying process
• Proven ways to gain additional business and add-ons
• Being better able to differentiate your products and solutions
• Overcome and avoid difficult questions and objections

Benefits

A more structured and easier-to-follow method of dealing with pre-sales customer inquiries and information requests. Improved sales conversion and increased customer satisfaction and feedback.

About

This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.