“How to stop selling and help customers buy?”
“How to stop selling and help customers buy?”
Overview
This one-day Service with a Sale skills course covers how to deliver customer service and make more sales. The course is ideal for telephone, face-to-face, and online (email/messaging) professionals.
Key learning points include
Benefits
A more structured and easier-to-follow method of dealing with pre-sales customer inquiries and information requests. Improved sales conversion and increased customer satisfaction and feedback.
About
This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.
This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.
Live online half-day training course price: £95 plus VAT per person
£195 per person for a one-day classroom workshop, a minimum of three participants, plus travel costs.
Service with a sale - for improved customer service with opportunities for up-selling and cross-selling.
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