New for 2022 - scheduled live online training courses

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    • Home
    • About us
    • COURSES
    • Get in touch
    • Online Training
      • Account Management
      • Brilliant Selling Skills
      • Business Writing Skills
      • Complete Negotiator
      • Complaint Handling Skills
      • Consultative Selling
      • Customer Service Skills
      • Influence and Persuasion
      • Online Meeting Skills
      • Online Customer Service
      • Online Training Skills
      • Sales Proposal Writing
      • Sales Prospecting Skills
      • Service with a Sale
      • Technical Support
      • Telephone Skills
      • Time Management Skills
      • Presentation Skills
      • Recruitment skills
    • Articles and News
    • Sales Genius
Brilliant Customer Service
  • Home
  • About us
  • COURSES
  • Get in touch
  • Online Training
  • Articles and News
  • Sales Genius

Technical Support Skills Training

 “Learn lots of great skills and techniques to deliver excellent customer service for IT, engineering, and technical support professionals.” 


Technical Support and Help Desk Skills

IDeal for all situations - face to face, online, email and telephone

TECHNICAL SUPPORT SKILLS


“Learn lots of great skills and techniques to deliver excellent customer service for IT, engineering, and technical support professionals.”


Why you should attend this course


This half-day training course will help to delight all your customers - internal and external – using the telephone, email, or face-to-face.  


Key learning points include: 


  • Learn the specific skills needed to deliver excellent service on the telephone,  face-to-face, and online.
  • Apply the SPECIAL model to your user and customer support issues.
  • The right way to make a great first impression and make people feel important.
  • How to quickly ‘tune in’ to customers' requirements and exceed their expectations.
  • Use a template of best practices for tickets, call-outs, calls, and common inquiries.
  • Use effective questioning techniques and listening skills to gather information quickly.
  • Greater professionalism, ownership, and accountability of service and customer issues.
  • How to best use online chat, reply to reviews, and respond to messages.
  • The keys to effective writing and responding to customer emails.
  • Stay positive and deal with difficult customers.
  • Proven ways to manage customer expectations to increase overall satisfaction.


About the trainer and course format

This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.


How to book

Live online one-day training course price: £95 plus VAT per person

£195 per person for a one-day classroom workshop, minimum of three participants, plus travel cost

Find out more

Technical Support Skills Training

Technical Support Skills

“Learn lots of great skills and techniques to deliver excellent customer service for IT, engineering, and technical support professionals.”


Technical Support Skills Training Outline

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Brilliant Customer Service

Church Farm House, Wood Rising, Norwich, NR9 4PJ

​01603 975601

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