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    • Home
    • About us
    • COURSES
    • Get in touch
    • Online Training
      • Account Management
      • Brilliant Selling Skills
      • Business Writing Skills
      • Complete Negotiator
      • Complaint Handling Skills
      • Consultative Selling
      • Customer Service Skills
      • Influence and Persuasion
      • Online Meeting Skills
      • Online Customer Service
      • Online Training Skills
      • Sales Proposal Writing
      • Sales Prospecting Skills
      • Service with a Sale
      • Technical Support
      • Telephone Skills
      • Time Management Skills
      • Presentation Skills
      • Recruitment skills
    • Articles and News
    • Sales Genius
Brilliant Customer Service

Signed in as:

filler@godaddy.com

  • Home
  • About us
  • COURSES
  • Get in touch
  • Online Training
    • Account Management
    • Brilliant Selling Skills
    • Business Writing Skills
    • Complete Negotiator
    • Complaint Handling Skills
    • Consultative Selling
    • Customer Service Skills
    • Influence and Persuasion
    • Online Meeting Skills
    • Online Customer Service
    • Online Training Skills
    • Sales Proposal Writing
    • Sales Prospecting Skills
    • Service with a Sale
    • Technical Support
    • Telephone Skills
    • Time Management Skills
    • Presentation Skills
    • Recruitment skills
  • Articles and News
  • Sales Genius

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Negotiation Skills Training

 “Learn how to improve your ability to influence, persuade, and reach an agreement.” 


Complete Negotiator Training Course

Online or live training option

The Complete Negotiator

“Learn how to improve your ability to influence, persuade, and reach an agreement.”


Why you should attend this training course

  • This course will help you to improve your self-confidence and understand when to negotiate well.
  • Proven skills and techniques for influencing, persuading, and negotiating with others.
  • Increased confidence and clarity when explaining your ideas and proposals.
  • How to stay focused on key objectives in challenging conversations.


Key learning points include: 

  • A structured and proven approach to influence others.
  • Persuasion skills to better present your ideas and plans.
  • Enhanced and easier conversations, presentations, and proposals.
  • Advanced questioning skills and techniques for building your case.
  • Proven ways to overcome and reduce objections and push-back.
  • Techniques and skills for improved negotiation and closing


How you will benefit

  • The course is ideal if you are looking to learn, refresh, and extend your negotiation skills and knowledge of influence and persuasion.


Course outline

  • Two 90-minute modules live online or one-day onsite workshop.
  • Experienced trainer with in-depth subject matter expertise.
  • PDF manual for reference.


Influence and persuasion core skills

  • Setting SMART goals linked to your aspirations
  • Identifying objectives, currencies, positions, and common ground
  • Robert Cialdini’s ‘The Psychology of Persuasion’ and behavioral building blocks


Tactics to reach agreement and present your ideas well

  • Use social styles to positively impact your influencing situations
  • The difference between push and pull in your communication style 
  • Explain the four processes for successful influence and persuasion
  • Achieving a BATNA – a range of skills and techniques you can use


Persuading through involvement

  • Higher-level questioning techniques to investigate and solve problems
  • Listening to lead – active listening and structuring your conversation
  • Repeating, paraphrasing, reflecting, and reframing
  • Verbal and non-verbal techniques


Learning summary


About the course

This course will be delivered by an experienced trainer with real expertise and knowledge in all the subject areas. The course will be informal, engaging, and include many practical activities. 


Live online half-day training course price: 

£95 plus VAT per person. 

£195 per person for a one-day classroom workshop, minimum three participants, plus travel costs.

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The Complete Negotiator

“Learn how to improve your ability to influence, persuade, and reach an agreement.”


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Online or live training

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Brilliant Customer Service

Church Farm House, Wood Rising, Norwich, NR9 4PJ

07515 851 691

Hours

Mon

09:00 – 17:00

Tue

09:00 – 17:00

Wed

09:00 – 17:00

Thu

09:00 – 17:00

Fri

09:00 – 17:00

Sat

Closed

Sun

Closed

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