New for 2022 - scheduled live online training courses

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  • More
    • Home
    • About us
    • COURSES
    • Get in touch
    • Online Training
      • Account Management
      • Brilliant Selling Skills
      • Business Writing Skills
      • Complete Negotiator
      • Complaint Handling Skills
      • Consultative Selling
      • Customer Service Skills
      • Influence and Persuasion
      • Online Meeting Skills
      • Online Customer Service
      • Online Training Skills
      • Sales Proposal Writing
      • Sales Prospecting Skills
      • Service with a Sale
      • Technical Support
      • Telephone Skills
      • Time Management Skills
      • Presentation Skills
      • Recruitment skills
    • Articles and News
    • Sales Genius
Brilliant Customer Service
  • Home
  • About us
  • COURSES
  • Get in touch
  • Online Training
  • Articles and News
  • Sales Genius

Four Key Skill Areas for 2022

Brilliant Customer Service Skills

This course contains many great ideas, with the latest thinking on how to deliver an excellent service experience and support to all customers every time.

  1. Improved communication skills and ability - telephone, email and face-to-face.
  2. Greater professionalism, ownership, and accountability of service, and customer issues.
  3. Managing expectations for improved customer satisfaction.

Business Writing Skills

This course will give you the skills and knowledge to write faster, clearer, and more impressive documents. 

  1. How to improve almost any document or email.
  2. Techniques for editing and proofreading, plus how best to structure any document.
  3. Email etiquette – the do’s and don’ts of email writing and sending.

Sales Prospecting Skills

New Business Prospecting Skills - Training Workshop

This highly practical training course provides proven skills, knowledge, and attitude to generate sales prospects. 

  1. How to best identify new business contacts and opportunities 
  2. Writing effective sales emails and messages
  3. Telephone techniques to generate new appointments easily and quickly

Managing Priorities and Meeting Deadlines

How to get more done in less time!

An interactive training course to bring time management to life. 

  1. Managing conflicting priorities and structuring your day effectively
  2. Dealing with distractions and being more focused
  3. How to use goal setting, decision making, and ways of overcoming procrastination

All participants will leave the day with new skills and a better attitude.


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