Four Key Skill Areas for 2022
Brilliant Customer Service Skills
This course contains many great ideas, with the latest thinking on how to deliver an excellent service experience and support to all customers every time.
- Improved communication skills and ability - telephone, email and face-to-face.
- Greater professionalism, ownership, and accountability of service, and customer issues.
- Managing expectations for improved customer satisfaction.
Business Writing Skills
This course will give you the skills and knowledge to write faster, clearer, and more impressive documents.
- How to improve almost any document or email.
- Techniques for editing and proofreading, plus how best to structure any document.
- Email etiquette – the do’s and don’ts of email writing and sending.
Sales Prospecting Skills
New Business Prospecting Skills - Training Workshop
This highly practical training course provides proven skills, knowledge, and attitude to generate sales prospects.
- How to best identify new business contacts and opportunities
- Writing effective sales emails and messages
- Telephone techniques to generate new appointments easily and quickly
Managing Priorities and Meeting Deadlines
How to get more done in less time!
An interactive training course to bring time management to life.
- Managing conflicting priorities and structuring your day effectively
- Dealing with distractions and being more focused
- How to use goal setting, decision making, and ways of overcoming procrastination
All participants will leave the day with new skills and a better attitude.