New for 2022 - scheduled live online training courses

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    • Home
    • About us
    • COURSES
    • Get in touch
    • Online Training
      • Account Management
      • Brilliant Selling Skills
      • Business Writing Skills
      • Complete Negotiator
      • Complaint Handling Skills
      • Consultative Selling
      • Customer Service Skills
      • Influence and Persuasion
      • Online Meeting Skills
      • Online Customer Service
      • Online Training Skills
      • Sales Proposal Writing
      • Sales Prospecting Skills
      • Service with a Sale
      • Technical Support
      • Telephone Skills
      • Time Management Skills
      • Presentation Skills
      • Recruitment skills
    • Articles and News
    • Sales Genius
Brilliant Customer Service
  • Home
  • About us
  • COURSES
  • Get in touch
  • Online Training
  • Articles and News
  • Sales Genius

ONLINE Customer Support Skills

 “Learn lots of great ideas on how to deliver excellent online customer service experience, in all formats .” 


Online Customer Service Skills Training

"Connecting with customers using online video calls, social media, reviews, and live chat.”

ONLINE CUSTOMER SERVICE 

“Learn lots of great ideas on how to deliver excellent online customer service experience, in all formats .”


Why you should attend this course

This half-day live online training course will help to delight all your online customers, online chat, messaging, review responses, instant message, and email.

 

include: 

  • How to best use online chat, reply to reviews, and respond to messages.
  • How to start and maintain an online conversation.
  • Preparing standard responses to FAQs.
  • The keys to effective writing and responding to customer emails.
  • Stay positive and deal with difficult customers.
  • Proven ways to manage customer expectations to increase overall satisfaction.
  • Build the seven essentials of outstanding customer service into every contact or touchpoint.
  • How to respond to online complaints and negative reviews.


How you will benefit

The course is interactive and motivational, using the latest ideas and techniques to help you perform excellent customer service.


About the trainer and course format

This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.


Price: £95 plus VAT per person, either online or classroom.

Learn More

About the trainer and course format

This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.


Price: £95 plus VAT per person, online or classroom

Find out more

PDF Viewer- Online Customer Service

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Customer Support Skills Training

This half-day live online training course will help to delight all your online customers, online chat, messaging, review responses, instant message, and email.

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