“Learn lots of great ideas on how to deliver excellent online customer service experience, in all formats .”

This half-day live online training course will help to delight all your online customers, online chat, messaging, review responses, instant message, and email.

• How to best use online chat, reply to reviews, and respond to messages.
• How to start and maintain an online conversation.
• Preparing standard responses to FAQs.
• The keys to effective writing and responding to customer emails.
• Stay positive and deal with difficult customers.
• Proven ways to manage customer expectations to increase overall satisfaction.
• Build the seven essentials of outstanding customer service into every contact or touchpoint.
• How to respond to online complaints and negative reviews.

The course is interactive and motivational, using the latest ideas and techniques to help you perform excellent customer service.

This course will be delivered by an experienced trainer with real expertise and knowledge of the subject. The course will be informal, engaging, and include many practical activities.

Price: £95 plus VAT per person, either online or classroom.