New for 2024 - live online training courses

Brilliant Customer Service
  • Sign In
  • Create Account

  • My Account
  • Signed in as:

  • filler@godaddy.com


  • My Account
  • Sign out

  • Home
  • About us
  • COURSES
  • Get in touch
  • Online Training
    • Account Management
    • Brilliant Selling Skills
    • Business Writing Skills
    • Complete Negotiator
    • Complaint Handling Skills
    • Consultative Selling
    • Customer Service Skills
    • Influence and Persuasion
    • Online Meeting Skills
    • Online Customer Service
    • Online Training Skills
    • Sales Proposal Writing
    • Sales Prospecting Skills
    • Service with a Sale
    • Technical Support
    • Telephone Skills
    • Time Management Skills
    • Presentation Skills
    • Recruitment skills
  • Articles and News
  • Sales Genius
  • More
    • Home
    • About us
    • COURSES
    • Get in touch
    • Online Training
      • Account Management
      • Brilliant Selling Skills
      • Business Writing Skills
      • Complete Negotiator
      • Complaint Handling Skills
      • Consultative Selling
      • Customer Service Skills
      • Influence and Persuasion
      • Online Meeting Skills
      • Online Customer Service
      • Online Training Skills
      • Sales Proposal Writing
      • Sales Prospecting Skills
      • Service with a Sale
      • Technical Support
      • Telephone Skills
      • Time Management Skills
      • Presentation Skills
      • Recruitment skills
    • Articles and News
    • Sales Genius
Brilliant Customer Service

Signed in as:

filler@godaddy.com

  • Home
  • About us
  • COURSES
  • Get in touch
  • Online Training
    • Account Management
    • Brilliant Selling Skills
    • Business Writing Skills
    • Complete Negotiator
    • Complaint Handling Skills
    • Consultative Selling
    • Customer Service Skills
    • Influence and Persuasion
    • Online Meeting Skills
    • Online Customer Service
    • Online Training Skills
    • Sales Proposal Writing
    • Sales Prospecting Skills
    • Service with a Sale
    • Technical Support
    • Telephone Skills
    • Time Management Skills
    • Presentation Skills
    • Recruitment skills
  • Articles and News
  • Sales Genius

Account


  • My Account
  • Sign out


  • Sign In
  • My Account

Dealing with Distractions


How to avoid and resist distractions

Here are five great tips for keeping from being distracted

You can deal better with distraction by

  1. Using action planning and to-do lists 
  2. Getting more organised 
  3. Not interrupting others
  4. Deflect and defer those that interrupt you
  5. Turn off digital distractions at peak times 

Consider...

  • How easy is it to be distracted, interrupted or side-tracked when you are working?
  • How useful do you find list making and scheduling tools in managing and reducing distraction?
  • What ways do you use now to keep the 'noise down?'

Every minute of every day presents opportunity for distraction

Every minute of every day presents opportunity for distraction


The sixty-four-thousand-dollar question

Be part of the solution, not part of the problem

When looking to reduce or resist distractions it is best to start with yourself and your attitude.


Consider this simple story and the impact it can have on your daily routine.


What is the $64,000 question?

The term ‘Sixty four thousand dollar question’, whilst attributable to a popular game show, actually comes from the memoirs of Andrew Carnegie, one of the most successful entrepreneurs and businessmen of the early part of the twentieth century in America.

He is reported to have employed a consultant to answer the question,  ‘how can I become more successful?’  The consultant took on the assignment, charging Carnegie a reported $64,000 for the answer.  This was a huge amount of money at the time and is not an inconsiderable sum now.  After two weeks of following Carnegie around, sitting in meetings, travelling with him, watching him work, seeing how he made decisions and so on.


What is the $64,000 answer?

the consultant came back into see Andrew Carnegie and said: "I now have the answer to the question how you can be more successful".


"Only do the most important things”


Carnegie sat for a moment expecting the consultant to continue, but the consultant simply repeated the expression – ONLY DO THE MOST IMPORTANT THINGS – that is the key to how you can become more successful. Andrew thought and later said in his memoirs that was the best piece of advice that he ever paid for and was worth many times more than what he actually paid. 

When you go about your daily work activity and routine, the one question you need to keep asking yourself is – 


                             Am I working on the most important things right now?


If you can answer that question and say Yes, then the results and the productivity gains and benefits will come to you. If the answer is No or Not Really, then stop what you are doing and move onto something that is the more important activity for you at that time.

If, during your work day, you constantly move from one task to another as a butterfly flits from one flower to another, then this is counter-productive. Each time you stop and start a task it takes a little bit of time. Work through activities by batching them together, for example, for all your phone calls, all your letter writing, all the filing, meetings, etc, and then moving on until finished.



      


Time has a value

In many ways, time is our most valuable and scarcest resource. We start each day with 86,400 seconds. Spend them wisely. They are not replaced and cannot  stored.


Time Bandits

What or who steals your time?

Nobody really wants to be distracted, waste time or get less done.

Instead, we sometimes allow people to 'steal' our time with really noticing or being able to prevent.  Indeed, sometimes we 'steal' or own time!


Think!


Take time to reflect on the ten time wasters listed below, ranking each in order of priority, or problems, in the space provided. Add any others that affect you.

  



Rank order

 

1. Face-to-face interruptions


2. Lack of planning, goals and objectives

 

3. Fire-fighting, crisis management


4. Attempting too much


5. Constantly shifting objectives


6. Telephone interruptions and email alert

 

7. Paperwork and personal disorganisation


8. Inability to say ‘no’

 

9. Procrastination

 

10. Lack of self-discipline

Pick your top three...

It is likely that two or three bandits on the list are more of a challenge than others. Start on reducing or dealing with these first.

Focus on making small, easy and daily changes to your routine.


Audio



Some ideas for solving common distractions

Interruptions face-to-face – drop-in visitors


  • Have ‘no-interruption’ time – ideally an hour or more a day – for high priority work· 
  • Separate business and social matters
  • Get to the point if you are busy
  • Defer to later all priority 2 and 3 items
  • Have ad-hoc chats standing up or on neutral ground – so you can walk away· 
  • Look busy!
  • Store up things to talk to others about and do it in batches to avoid ‘blurting’

Procrastination - DO IT NOW.

  • If a job is too big chop it into manageable chunks – salami slice – either by time or tasks.
  • Go public.
  • Be careful not to take on too much in unrealistic timescales. 
  • Make appointments with yourself and use a reminder system so you don’t forget. 
  • Schedule nasty jobs for specific times and reward yourself on completion. 
  • Do the worst first: if you have to eat a frog don’t look at it too long. If you have to eat two frogs, eat the big one first. (Mark Twain)

Self-management

  • Ask yourself all the time, ‘Is what I am doing at this minute moving me towards my objectives?’ If not, don’t do it.· If you have a lot of unplanned interruptions, plan for the average or the maximum number.· 
  • Select your prime time, that during which you operate best. Some of us are morning people, some afternoon; plan for your best time so that you get your high yield jobs done then.· 
  • Remember that time is a non-renewable resource.· 
  • Plan ‘If only’ days – ‘If only I had the time to...’

Paperwork

  • After prioritisation aim only to pick a piece of paper up if you mean to finish working with it then. 
  • Don’t be a paper shuffler.· 
  • When in doubt, throw it out.· 
  • Have on your desk, only the item(s) you are dealing with.· 
  • Emails are not for dialogue – pick up the phone more often – especially to clients and for complex or sensitive matters.


Ask the Expert

contact us

Copyright © 2020 Brilliant Customer Service - All Rights Reserved.

  • COURSES
  • Business Skills Training
  • Training Calendar
  • Featured Courses 2022
  • T's & C's /Privacy Policy
  • CP LOGIN
  • Articles and News
  • BCS Skills Coaching
  • Sales Genius