Customer Service Training

Customer service skills training

Proven skills how to improve you customer service and support. 

Service with a Sale

Service with a sale

Consultative selling training course for improved customer service experience.

Time Management

Time management trianing

An essential business training course Working smarter for busy people.

Business Skills Training Courses

In-house one and two courses with eLearning support

This is a list of training and eLearning courses that are available as in-house, eLearning and open courses.

  1. Brilliant Customer Service
  2. Technical Support and Help-Desk Skills
  3. Service with a Sale
  4. Working Smarter - Time management
  5. Business Writing Skills
  6. Consultative Selling Skills
  7. Brilliant Sales Prospecting
  8. Key Account Management
  9. Improving Performance through Coaching
  10. Professional Presentation Skills
  11. Influence and Persuasion
  12. Business Negotiation Skills
  13. Train the Trainer
  14. Recruitment Skills for Managers


Please get in touch for more information and outlines.

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Brilliant Key Account Management

How to look after your VIP customers

Proven techniques and skills for managing and growing yourkey accounts and business partners


Overview

This is not just a training course but a complete program on how to best manage and develop existing accounts. 

The unique process model also makes progress and performance more visible to others. 


Key action points include:
1. How to increase your business standing and positioning within an account

2. Strategies and techniques for increasing new opportunities and revenue

3. Improved service experience and better account support 


Key learning points include:

  • Sell more to existing accounts, increased customer retention and improved customer satisfaction.
  • Manage service issues more effectively, through delegation and managing expectations.
  • Create a simple but effective account management dashboard, relationship matrix and opportunity roadmap for each key account.
  • Gain more influence at a senior level and how to create a ‘coach’
  • Developing a 'best practice' approach to account management using the tools you have and those you gain on the program.
  • Providing more consistency and structure in developing and growing business from both existing accounts and new potential contacts in an account.
  • Improving the ability to sell additional services proactively – up-selling and cross-selling.
  • Better co-ordination and growth of large accounts and opportunities.
  • Using the PROFIT account plan and methodology to update and inform others and plan strategy
  • Skills and methods to use when managing and developing both existing customer and target accounts.
  • Building on current best practice and integration with existing CRM tools 

Six main modules:

  1. Performance
  2. Relationships
  3. Opportunities
  4. Feedback
  5. Influence
  6. Teamwork

Please get in touch for more information.

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