Open & In-House Training



Four proven training workshops, customised customer service training courses and skills coaching services are available. In-house training personalised free of charge to fit your objectives and style of working.

NEW FOR 2020 -  Brilliant Online Customer Service Skills 

Connecting with customers using live chat and more.




Before training, we offer you a quick and easy way of identifying areas of strength and improvement, including:


  • Free Training needs analysis
  • Observations
  • Customer Service Training Analysis
  • Customer Surveys

Skills Coaching


 Each 1-2-1 at-the-desk online skills coaching session lasts 30 minutes and includes call observation, review of emails, online chat or sales pipeline reviews. It is a great add-on to any training course or a practical alternative to classroom-based customer service training.

e Learning


 All of our training, including bespoke course development, includes modules accessible via eLearning. This is a great way of reinforcing learning as well as covering new topics. Subjects include customer service training, consultative selling and writing skills.