Four proven training workshops, customised customer service training courses and skills coaching services are available. In-house training personalised free of charge to fit your objectives and style of working.
NEW FOR 2020 - Brilliant Online Customer Service Skills
Connecting with customers using live chat and more.
Before training, we offer you a quick and easy way of identifying areas of strength and improvement, including:
Each 1-2-1 at-the-desk online skills coaching session lasts 30 minutes and includes call observation, review of emails, online chat or sales pipeline reviews. It is a great add-on to any training course or a practical alternative to classroom-based customer service training.
All of our training, including bespoke course development, includes modules accessible via eLearning. This is a great way of reinforcing learning as well as covering new topics. Subjects include customer service training, consultative selling and writing skills.
Download our free detailed training course outlines for more information