Four proven training workshops, customised customer service training courses and skills coaching services available
In-house training personalised free of charge to fit your objectives and style of working.
Before training, we offer you a quick and easy way of identifying areas of strength and improvement, including:
Each 1-2-1 at-the-desk online skills coaching session lasts 30 minutes and includes call observation, review of emails, online chat or sales pipeline reviews. It is great add-on to any training course or a practical alternative to classroom based customer service training.
All of our training, including bespoke course development, includes modules accessible as a Smartphone eLearning App. This is a great way of reinforcing learning as well as covering new topics. Subjects include customer service training, consultative selling and writing skills.
This is a list of training and eLearning courses that are available as in-house, eLearning and open courses.
Please get in touch for more information and outlines.
Each of these courses is available as in-house training delivered by and expert facilitator.
They can all be easily customised and personalised to suit your exact requirements.
Some are also available as eLearning courses and open seminars.