Services

Training

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Four proven training workshops, customised customer service training courses and skills coaching services available

In-house training from £120+VAT per person 


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Analysis

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Before training, we offer you a quick and easy way of identifying areas of strength and improvement, including:

 

  • Free Training needs analysis
  • Observations
  • Customer Service Training Analysis
  • Customer Surveys

Coaching

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 Each 1-2-1 at-the-desk skills coaching session lasts between  60-90 minutes and includes call observation, review of emails, online chat or sales pipeline reviews. It is great add-on to any training course or a practical alternative to classroom based customer service training.

e Learning

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 All of our training, including bespoke course development, includes modules accessible as a Smartphone eLearning App. This is a great way of reinforcing learning as well as covering new topics. Subjects include customer service training, consultative selling and writing skills.

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