Before training, we offer you a quick and easy way of identifying areas of strength and improvement, including:
Each 1-2-1 at-the-desk online skills coaching session lasts 30 minutes and includes call observation, review of emails, online chat or sales pipeline reviews. It is great add-on to any training course or a practical alternative to classroom based customer service training.
All of our training, including bespoke course development, includes modules accessible as a Smartphone eLearning App. This is a great way of reinforcing learning as well as covering new topics. Subjects include customer service training, consultative selling and writing skills.