Services

Training

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Four proven training workshops, customised customer service training courses and skills coaching services available

In-house training personalised free of charge to fit your objectives and style of working.


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Analysis

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Before training, we offer you a quick and easy way of identifying areas of strength and improvement, including:

 

  • Free Training needs analysis
  • Observations
  • Customer Service Training Analysis
  • Customer Surveys

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Skills Coaching

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 Each 1-2-1 at-the-desk online skills coaching session lasts 30 minutes and includes call observation, review of emails, online chat or sales pipeline reviews. It is great add-on to any training course or a practical alternative to classroom based customer service training.

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e Learning

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 All of our training, including bespoke course development, includes modules accessible as a Smartphone eLearning App. This is a great way of reinforcing learning as well as covering new topics. Subjects include customer service training, consultative selling and writing skills.

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Business Skills Training Courses

Engaging and Informative

This is a list of training and eLearning courses that are available as in-house, eLearning and open courses. 

  1. Brilliant Customer Service
  2. Technical Support and Help-Desk Skills
  3. Service with a Sale
  4. Working Smarter - Time management
  5. Business Writing Skills
  6. Consultative Selling Skills
  7. Brilliant Sales Prospecting
  8. Key Account Management
  9. Improving Performance through Coaching
  10. Professional Presentation Skills
  11. Influence and Persuasion
  12. Business Negotiation Skills
  13. Train the Trainer
  14. Recruitment Skills for Managers

Please get in touch for more information and outlines.

About our training

Each of these courses is available as in-house training delivered by and expert facilitator. 

They can all be easily customised and personalised to suit your exact requirements.

Some are also available as eLearning courses and open seminars.

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