Partner Training Videos and online learning modules

Quick links

About BCS

A series of audio casts explaining about Brilliant Customer Service. Video is not essential, can be listened to only.

Start

Sales Prospecting

A series of audio casts explaining about Brilliant Customer Service. Video is not essential, can be listened to only.

start

Appointments by telephone

To follow.

Course content as a series of audiocasts with supporting slides 


Brilliant Customer Service

To follow

Course content as a series of audiocasts with supporting slides.

Service with a Sale

To follow

Course content as a series of audiocasts with supporting slides.

Working Smarter

To follow

Course content as a series of audiocasts with supporting slides.

Section 1 About Brilliant Customer Service

Partner training part 1 - introduction to BCS

Partner training part 1 - introduction to BCS

Partner training part 2: About BCS

Partner training part 2 - About BCS

Partner training part 3: SPECIAL model

Partner training part 3: SPECIAL model

Partner training part 4: Course structure

Partner training part 4: Course structure

Partner training part 5: three main courses

Partner training part 5: three main courses

Partner training part 6: Coaching

Partner training part 6: Coaching

Promotional video on call coaching

Promotional video on call coaching

Partner training part 7 - Pricing

Partner training part 7 - Pricing

Partner training part 8 - summary

Partner training part 8 - summary

Section 2 Sales Prospecting

Partner sales prospecting part 1

Partner sales prospecting part 1

Partner Sales Prospecting 2

Partner Sales Prospecting 2