Open training courses 2020

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Brilliant Customer Service Skills

This half-day coure contains many great ideas, with the latest thinking on how to deliver an excellent service experience. support to all customers, every time.

  1. Improved communication skills and ability - telephone, email and face-to-face.
  2. Greater professionalism, ownership and accountability of service and customer issues.
  3. Managing expectations for improved customer satisfaction.

Half-day open course.. Click here for dates.

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Business Writing Skills

This course will give you the skills and knowledge to write faster, clearer and more impressive documents. 

  1. How to improve almost any document or email.
  2. Techniques for editing and proof-reading, plus how best to structure any document.
  3. Email etiquette – the do’s and don’ts of email writing and sending.
    Half-day course - click here for dates.

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Sales Prospecting Skills

New Business Prospecting Skills - Training Workshop

This highly practical training course provides proven skills, knowledge and attitude to generate sales prospects.. 

  1. How to best identify new business contacts and opportunities 
  2. Writing effective sales emails and messages
  3. Telephone techniques to generate new appointments easily and quickly

Click here for dates

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Working Smarter - Time Management

How to get more done in less time!

An interactive training course to bring time management to life. 

  1. Managing conflicting priorities and structuring your day effectively
  2. Dealing with distractions and being more focused
  3. How to use goal setting, decision making and ways of overcoming procrastination

All participants will leave the day with new skills and a better attitude.

Click here for dates

Open Training - Topics, dates and locations

No upcoming events.