London Bridge - 26th March 2019
Milton Keynes - 28th March 2019
One-day course 09.30am to 4.30 pm
£199pp plus VAT
Reserve your place now and receive a 30% discount
Courses limited to 15 delegates.
*Also as available an in-house course for six or more delegates.
Practical and proven ways of improving customer service and support standards - money back guarantee.
About the training
The course is interactive, well-paced and highly participative, using the latest learning techniques to help capture and keep everyone’s one’s attention throughout the day!
Who will benefit?
All staff who work directly with customers all support those that do. Suitable for internal and external customer support.
Key learning objectives include
Also available as an affordable in-house training and e Learning course, customised free.
Run this Brilliant course in your business - Contact us for more information
03333 234 744
Course outline: Customer Service Skills Training - Open course - March Milton Keynes and London.
One-day live workshop, Milton Keynes and London 2019
Reserve now, pay on invoice.
1. What is Brilliant Customer Service and support?
2. How to make every customer feel important
3. First and last impressions best practice on the telephone
4. Email etiquette and writing skills
5. Questioning and listening techniques
6. Turning problems into opportunities
Follow-up eLearning modules for six weeks included.
Please get in touch for more details and a free quotation.